The repositioning of vacant retail boxes has been an emerging and evolving theme, arising from the dislocation of the retail real estate industry in the aftermath of the 2008 financial crisis. DL3 acquired the vacant former vacant big box store in 2019 and through creative planning and diligent leasing efforts, DL3 secured a long-term lease with Discover Financial Services to convert the 127,000 SF building into a 1,000-seat call center.
The property’s strategic location, transportation access, abundant parking, and nearby amenities allows excellent employment opportunity for residents of multiple local neighborhoods which strongly supports employee retention. As of September 2021, the Discover Chatham Customer Care Center is beating all other Discover call centers nationwide in customer satisfaction, as gauged in surveys, and is at the top in staff retention, as well.